TABLE OF CONTENTS . What is a satisfa Gambling Email List ction survey . How to carry out a satisfaction survey . Types of questions for the survey .How to evaluate the results of a satisfaction survey . Survey tools . Advantages and functionalities of the HubSpot Service Hub . Bonuses. Examples of satisfaction surveys There is no doubt that happy customers are gold for a business and researching their levels of satisfaction is essential. Why Basically because happy customers are loyal and in the long run this generates greater benefits for the company especially in the field where sales cycles usually require longer times. In recent years we have witnessed that shopping habits have changed.
Now everything is more digital and so is the way to communicate with customers. There has been a radical change in the relationships between companies and their customers . According to HubSpot both customer support requests and chat conversations are up since March . satisfaction survey Today customers are more demanding have more options do more research etc. Currently as far as customer service is concerned they do not accept receiving attention from companies neither in the form of scripts nor with robotic recordings. They also don t want to wait in long lines for assistance. Now they prefer to get that feedback through conversations with other people based on their particular situation.