the integration between the e-goi and jivochat platforms is now available, and brings all these benefits to e-commerces in contact with their customers. Through integration, it is possible to increase the database, create campaigns tailored to your audience and save time with automation flows. All this with just one account, which manages all communication channels. But before we tell you the details of this news, let's introduce our new integration partner. Jivochat is a free internal communication. Customer service application to chat and monitor visitors through online chat, with integrated crm, facebook, whatsapp, instagram, telegram, phone and email in real time in addition, the application also allows website visitors to contact e-commerce support through Email Data any channel. In a single place, it is possible to have access to the service tools necessary to respond to visitors quickly and efficiently, in addition to tracking all the details. The integration synchronize the contacts collected in jivochat, which will be inserted into e-goi lists, with the possibility of attributing tags for segmentation. After segmentation, it's time to create personalized campaigns for your audience.
Such as email marketing social networks. Push and other channels. To save time and resources, how about creating automatic communication flows? Automatic welcome campaigns or a callback campaign for a customer who did not complete the conversion. There are endless possibilities! Then track all the details in full reports. “we offer yet another integration so that our client has a complete experience in one place. Capture contacts, raise leads and communicate with this entire database. Follow all the results and get all the insights to further improve your brand's visibility online”, says e-goi's head of marketing, marcelo caruana.