During the contact, which can mean communication noise; short call time (a 30-second call, for example, may have a low score because the robot understands that it is not possible to address so much in such a short call); Call analytics - PhoneTrack Using this resource to understand the stage of those who come into contact and ensure the team's assertiveness is essential. After all, it will be possible to understand if the arguments were well placed and how the consumer reacted to them. In this way, it is possible to find out which were.
The mistakes and successes of the chat, in order to optimize them later. Know other essential data to analyze calls The call score is essential to evaluate the most effective calls. However, there are other data that can be observed and that collaborate for this diagnosis. The average service time is one of them. This metric tells you the duration of a call. Thus, it helps the professional to understand whether it Estonia Phone Number List was too short for a conversion or extended beyond expectations. It is also interesting to use it in support cases to find out how many minutes it takes to solve a certain problem. Another similar data is customer retention. It indicates the number of people for example, shorter phone calls convert more than longer ones. Or until a specific argument is more accurate at the time of purchase. Discover the advantages of the call score Considering the comprehensive analysis that the call.
Who continued talking until the end of the contact, instead of interrupting and hanging up. We can also highlight the response time, that is, the period in which a lead took to respond to a request from the commercial team. Satisfaction, conversion and abandonment rates are other numbers that allow us to understand the productivity of a call. In addition, of course, to showing how prepared the contact was for a purchase Maybe you're thinking: how does this information help, in practice, your everyday life? We answer! They make it clear what needs to evolve in the strategy and what is not working. Let's assume that, analyzing the results, it was noticed that a Google ad brought only people who are not yet in the buying stage. Given this, it will be necessary to change the arguments of the material to improve the level of who is calling your customer. Another interesting situation is realizing that.
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