Today we want you to know some of them. For this reason, in this post we show you the key technologies that we have at Fonvirtual to automate your business processes, as well as how to implement them efficiently to improve the performance of your company. What is automating a business process? We could define process automation as the use of technology to carry out manual, repetitive and easy-to-execute tasks or activities, allowing the company, among many other things, to optimize its processes, improve its efficiency, personalize customer experiences and improve decision making.
In this process, the use of Artificial Intelligence (AI) has been key, through process automation tools such as chatbots or callbots, the implementation of which has allowed human agents to be freed from the burden and improve communication with users, optimizing business performance. technologies-automate-business-processes How can you automate your business processes? As we said before, process automation can bring great benefits if we have Israel Phone Number List right systems. Next, we will tell you about the tools that we offer you at Fonvirtual to automate your communication process with clients: Automation of business processes through Conversational Artificial Intelligence systems "Conversational AI" is a discipline based on a set of technologies that allow devices and applications to communicate with people using natural languages, either through text messages as in the case of chatbots, or through voice as in the case of callbots.
Conversational AI uses different principles, such as machine learning and natural language processing, to analyze the meaning of the sentence, understand it, and then be able to produce human-like responses. Thanks to the conversational AI system offered by Fonvirtual you will be able to automate your business processes thanks to features such as: Personalize interactions with your customers, allowing you to interact more efficiently with them 24 hours a day and in the language they want. Natural communication with your customers through the channel they choose, be it voice, web chat or WhatsApp, thanks to the combination of Artificial Intelligence (AI) and our omnichannel platform.
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